Refund policy

Return & Replacement:

 

We have a 72-Hour return & replacement policy, which means you have 72 Hours after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at daze.skincare.co@gmail.com.

If your return is accepted, you may send the items back to us, or we may arrange the pickup (pickups only applicable for valid claims), at the address mentioned on the Invoice or Parcel. Items sent back to us without first contacting us will not be accepted.

You can always contact us for any return questions at daze.skincare.co@gmail.com.

We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically sent replacement products. Please remember it may take time for the replacement to reach you (5-7 working days).

Damages and issues:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and make it right.

Order Cancellation:

Cancellation of orders is applicable if it hasn’t been dispatched. Cancellation requests can be forwarded via email (daze.skincare.co@gmail.com) or WhatsApp (+92-343-5133222) (Monday to Friday, 10:00 am – 6:00 pm).

Refunds for cancelled orders:

If a paid order is cancelled before dispatch, a refund will be issued in 2-3 working days.

Refund will be processed to the same account from which the payment was made. It may take 1-2 additional working days for the amount to reflect in your account.


Upon successful receipt and inspection of a returned item, your refund will be processed. The amount will be credited back to the original payment method. Please note that it might take a few business days for the refund to reflect in your account due to varying processing times of payment providers.